Privacy policy
Last updated: September 15, 2026
Solyvenne operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how Solyvenne collects, uses, processes, and discloses your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.
For certain processing activities, Solyvenne acts as the data controller because we determine why and how your personal information is processed. Shopify and certain other service providers may also process personal information in accordance with their own privacy policies and applicable law.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been collected anonymously or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Payment and financial information, including payment method, transaction details, payment confirmation, and information processed by our payment service providers. Complete payment card details may be processed directly by authorized payment providers rather than stored by Solyvenne.
- Account information, including your username, password, preferences, settings, and other information associated with a customer account.
- Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about previous transactions.
- Communications with us, including information you provide when contacting customer service or sending us an inquiry.
- Device and technical information, including your device type, browser, network connection, IP address, cookie identifiers, and other technical identifiers.
- Usage information, including information about how you access, navigate, and interact with our website and Services.
- Marketing and advertising information, including information about your interactions with advertisements, marketing communications, and our website, where permitted by applicable law.
- Review and feedback information, including product ratings, reviews, photographs, comments, and other content you voluntarily submit.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly from you, including when you place an order, create an account, contact us, submit a review, subscribe to marketing communications, or otherwise provide information to us.
- Automatically through the Services, including through your device and through cookies, pixels, local storage, and similar technologies.
- From Shopify and our service providers, including providers that support payment processing, website hosting, fulfillment, shipping, analytics, fraud prevention, reviews, and customer support.
- From advertising, marketing, and business partners, where permitted by applicable law.
- From other third parties where permitted or required by law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us, we may use personal information for the following purposes:
PROVIDING AND IMPROVING THE SERVICES
We use personal information to operate our store and provide our Services, including to:
- process and fulfill orders;
- process payments;
- arrange shipping and delivery;
- process returns, refunds, and exchanges;
- manage customer accounts;
- provide customer support;
- remember preferences and cart information;
- provide order and account notifications;
- display and manage product reviews;
- improve our website, products, and customer experience;
- personalize certain aspects of the shopping experience.
MARKETING AND ADVERTISING
Where permitted by applicable law, we may use personal information for marketing and advertising purposes, including to:
- send promotional emails or other marketing communications;
- measure the effectiveness of advertising campaigns;
- understand how visitors interact with our website;
- create or measure advertising audiences;
- show advertisements that may be more relevant to you.
We may work with advertising and marketing providers, including Meta Platforms and similar providers.
Where required by law, advertising or marketing cookies and similar technologies will only be activated after obtaining your consent.
SECURITY AND FRAUD PREVENTION
We may process personal information to:
- provide a secure shopping experience;
- authenticate customer accounts;
- detect and prevent fraud;
- investigate suspicious or unauthorized activity;
- protect our website, customers, and business;
- enforce our terms and policies.
COMMUNICATING WITH YOU
We may use your personal information to:
- respond to questions;
- provide customer support;
- communicate about your orders;
- provide important service or policy updates;
- resolve complaints or disputes.
LEGAL AND REGULATORY PURPOSES
We may process personal information where necessary to:
- comply with applicable law;
- meet accounting, tax, or regulatory obligations;
- respond to valid legal requests;
- protect or exercise our legal rights;
- investigate or defend legal claims;
- enforce our Terms of Service, Terms of Sale, or other policies.
LEGAL BASES FOR PROCESSING
Where applicable data protection law requires us to identify a legal basis for processing your personal information, we may rely on one or more of the following:
PERFORMANCE OF A CONTRACT
We process personal information when necessary to perform our contract with you, including to:
- process your order;
- receive payment;
- arrange delivery;
- manage returns and refunds;
- provide customer service.
COMPLIANCE WITH LEGAL OBLIGATIONS
We may process information where necessary to comply with legal obligations, including accounting, tax, consumer protection, fraud prevention, and regulatory requirements.
LEGITIMATE INTERESTS
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
These interests may include:
- improving our website and Services;
- understanding customer behavior;
- protecting our business;
- preventing fraud;
- maintaining website security;
- improving customer service.
CONSENT
Where required, we rely on your consent for activities such as:
- certain marketing communications;
- advertising cookies;
- analytics technologies;
- personalized advertising;
- other non-essential tracking technologies.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, and similar technologies to:
- operate essential website functionality;
- maintain your shopping cart;
- remember preferences;
- maintain website security;
- prevent fraud;
- analyze website traffic and performance;
- understand how visitors interact with our store;
- measure advertising effectiveness;
- provide personalized advertising where permitted.
Where required by applicable law, we will request your consent before using non-essential analytics, advertising, or marketing technologies.
You may manage your privacy preferences through the cookie or privacy settings available on our website.
REVIEWS AND USER-SUBMITTED CONTENT
If you submit a product review, rating, photograph, comment, or other feedback, we may process information associated with your submission, including:
- your name;
- email address;
- order information;
- rating;
- review content;
- photographs or other content you voluntarily provide.
We may use third-party review service providers to collect, verify, store, manage, and display reviews.
Published reviews may be visible to other visitors to the website.
Please do not include sensitive or unnecessary personal information in content intended for public display.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary for legitimate business purposes and in accordance with applicable law.
This may include:
SHOPIFY AND SERVICE PROVIDERS
We may share personal information with Shopify and service providers that help us operate our business, including providers of:
- website hosting;
- payment processing;
- order fulfillment;
- shipping and delivery;
- customer support;
- analytics;
- cloud storage;
- fraud prevention;
- review services;
- email and communications services.
ADVERTISING AND MARKETING PARTNERS
Where permitted by applicable law, we may share or make certain information available to advertising and marketing partners, including Meta Platforms and similar providers, to:
- measure advertising performance;
- understand website activity;
- create advertising audiences;
- provide relevant advertising.
Where required by law, these activities will only occur after obtaining appropriate consent.
Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.
You can exercise applicable opt-out rights here:
https://2hnxu3-re.myshopify.com/pages/data-sharing-opt-out
OTHER DISCLOSURES
We may also disclose personal information:
- when you direct or consent to the disclosure;
- to delivery providers in order to ship your purchases;
- through social media integrations or other third-party features you choose to use;
- in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets;
- where required to comply with applicable law, court orders, government requests, subpoenas, or similar legal processes;
- where necessary to enforce our terms or protect our rights, customers, Services, or other persons.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify platform and related services.
Information you submit through our store may be transmitted to and processed by Shopify and its service providers, including in countries outside your country of residence.
We may also use Shopify features that rely on information about interactions with our store, Shopify, and other merchants.
For certain processing activities carried out independently by Shopify, Shopify may act as a separate data controller and is responsible for responding to requests relating to those activities.
For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also access Shopify's Privacy Portal:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, applications, or platforms operated by third parties.
If you follow a third-party link, that third party's privacy practices and terms will apply.
We do not control and are not responsible for the privacy, security, accuracy, or content of third-party websites or services.
We recommend reviewing the privacy policies of any third-party services you choose to use.
CHILDREN'S DATA
The Services are not intended for children.
We do not knowingly collect personal information from children below the age at which they can legally consent to the processing of their personal information under applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, we do not knowingly sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.
SECURITY OF YOUR INFORMATION
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission or storage can guarantee absolute security.
You should avoid sending sensitive or confidential information through unsecured communication channels.
RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
- whether we need the information to fulfill an order;
- whether you maintain a customer account;
- legal, tax, and accounting obligations;
- fraud prevention requirements;
- dispute resolution;
- enforcement of agreements and policies.
When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights.
These rights are not absolute and may be subject to legal exceptions.
RIGHT TO ACCESS / KNOW
You may have the right to request access to personal information we hold about you.
RIGHT TO CORRECT
You may have the right to request correction of inaccurate or incomplete personal information.
RIGHT TO DELETE
You may have the right to request deletion of certain personal information.
RIGHT TO DATA PORTABILITY
You may have the right to receive certain personal information in a structured and portable format and, in certain circumstances, request that it be transferred to another organization.
RIGHT TO RESTRICT PROCESSING
Where applicable, you may have the right to request restrictions on certain processing activities.
RIGHT TO OBJECT
Where applicable, you may have the right to object to certain processing based on legitimate interests or direct marketing.
RIGHT TO WITHDRAW CONSENT
Where processing is based on your consent, you may withdraw that consent at any time.
RIGHT TO OPT OUT OF SALE, SHARING, OR TARGETED ADVERTISING
Depending on where you reside, you may have the right to opt out of processing considered a "sale", "sharing", or "targeted advertising" under applicable privacy laws.
You may exercise applicable rights here:
https://2hnxu3-re.myshopify.com/pages/data-sharing-opt-out
If you visit our website with a recognized Global Privacy Control preference signal enabled, we may treat that signal as an opt-out request where required by applicable law.
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.
Even if you opt out of marketing communications, we may continue to send non-promotional messages relating to your orders, account, security, or other transactional matters.
EXERCISING YOUR RIGHTS
You may exercise applicable privacy rights by using the options available through the Services or by contacting us at:
contact@solyvenne.com
We may need to verify your identity before fulfilling certain requests where permitted or required by law.
Where applicable, you may authorize another person to submit a request on your behalf.
We will not discriminate against you for exercising your privacy rights.
We will respond within the timeframe required by applicable law.
COMPLAINTS
If you have concerns about how Solyvenne processes your personal information, please contact us first at:
contact@solyvenne.com
We will make reasonable efforts to address your concerns.
Depending on where you reside, you may also have the right to lodge a complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored, or processed outside the country in which you reside.
Where personal information is transferred outside the European Economic Area, United Kingdom, or another jurisdiction requiring transfer safeguards, we will rely on an appropriate legal mechanism where required.
This may include:
- an adequacy decision;
- Standard Contractual Clauses approved by the European Commission;
- equivalent contractual mechanisms approved by another competent authority;
- another lawful transfer mechanism permitted by applicable law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- our Services;
- our privacy practices;
- our service providers;
- applicable laws or regulatory requirements.
When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page.
Where required by law, we will provide additional notice of material changes.
CONTACT
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact:
contact@solyvenne.com
Solyvenne