Shipping policy

Shipping Policy

Last updated: September 15, 2026

At Solyvenne, we want your order to arrive safely and as smoothly as possible.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after purchase.

Processing time is included within our estimated delivery window unless otherwise stated.

Orders placed on weekends or public holidays may begin processing on the next business day.

ESTIMATED DELIVERY

Our estimated delivery time is:

5–8 business days from the date of purchase.

Business days are Monday through Friday and exclude public holidays.

Please note that delivery estimates are not guaranteed. Unexpected carrier delays, severe weather, peak shopping periods, customs procedures, or other circumstances outside our control may occasionally affect delivery times.

ORDER TRACKING

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for the carrier to update the tracking information after your order has been dispatched.

If your tracking information has not updated for several days, this does not necessarily mean that your package has stopped moving.

ADDRESS CHANGES

Please make sure your shipping information is correct before completing your order.

If you notice an error in your delivery address, contact us as soon as possible.

We will do our best to update the address before the order is processed, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect, incomplete, or undeliverable address, please contact us so we can review the available options.

DELIVERY DELAYS

Although most orders arrive within the estimated delivery window, occasional delays can occur.

If your order is significantly delayed, please contact us and we will help you review the tracking information and investigate the shipment when appropriate.

PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package has been delivered but you cannot locate it, please:

- Check around your delivery location.
- Ask other members of your household.
- Check with neighbors or your building reception where applicable.
- Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us and we will do our best to assist you.

LOST OR DAMAGED ORDERS

If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible.

For damaged orders, we may ask you to provide photographs of the item and packaging so we can review the issue.

INTERNATIONAL ORDERS

Depending on the destination country, customs duties, import taxes, or other local charges may apply.

Where applicable, these charges may be determined by local authorities and can vary by destination.

Any duties or taxes collected directly at checkout will be clearly displayed before payment.

CONTACT US

If you have any questions about your order, shipping, or tracking, please contact us through our Contact page.

We will be happy to assist you.

Solyvenne