Terms of sale
Last updated: September 15, 2026
These Terms of Sale govern purchases made through the Solyvenne online store.
By placing an order with Solyvenne, you agree to these Terms of Sale, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these terms carefully before placing an order.
1. ABOUT SOLYVENNE
Solyvenne is an online jewelry brand operated by the business identified in our Legal Notice.
For customer service inquiries, please contact:
contact@solyvenne.com
Our full legal business information is available in the Legal Notice section of our website.
2. PRODUCTS
We make reasonable efforts to display and describe our products accurately, including their appearance, materials, dimensions, colors, and characteristics.
However, colors and appearance may vary slightly depending on lighting, photography, screen settings, and device displays.
These minor visual variations do not affect your statutory rights where a product is defective, materially different from its description, or otherwise not in conformity with the contract.
Product availability may change at any time.
3. PRICES
Product prices are displayed in the currency applicable to the market or region selected on the website.
The total price payable will be shown before you confirm your order.
Where applicable, taxes, shipping charges, customs-related amounts, or other mandatory charges collected by Solyvenne will be displayed before payment.
Solyvenne reserves the right to change product prices at any time.
Price changes do not affect orders that have already been confirmed.
In the event of an obvious pricing or technical error, we may contact you before fulfilling the order and, where appropriate, cancel and refund the affected order.
4. PROMOTIONS AND DISCOUNTS
From time to time, Solyvenne may offer promotional prices, bundles, discount codes, or other special offers.
Unless otherwise stated:
- promotions are valid only during the stated promotional period;
- offers may be subject to availability;
- discount codes may be subject to specific conditions;
- multiple promotions or discounts may not always be combined.
Any applicable discount will be displayed before payment.
5. PLACING AN ORDER
To place an order, you must provide the information required during checkout and complete the payment process.
Before submitting your order, you are responsible for checking:
- the products selected;
- quantities;
- delivery address;
- contact information;
- total price;
- payment information.
After placing your order, you will receive an order confirmation by email.
The order confirmation acknowledges that we have received your order.
We reserve the right to refuse or cancel an order for legitimate reasons, including:
- suspected fraud or unauthorized payment;
- incorrect or incomplete customer information;
- product unavailability;
- an obvious pricing or technical error;
- inability to deliver to the provided address.
If an order is cancelled after payment has been collected, the applicable amount will be refunded.
6. PAYMENT
Available payment methods are displayed at checkout.
Payment must be authorized before an order can be processed.
Payments may be handled by third-party payment providers used by Shopify and Solyvenne.
Solyvenne does not directly store complete payment card information where payment processing is handled by an authorized third-party provider.
7. SHIPPING AND DELIVERY
Our current estimated delivery window is generally:
5–8 business days from the date of purchase.
Further details are available in our Shipping Policy.
Delivery estimates may occasionally be affected by events outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays, or unusually high order volumes.
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your shipping address, please contact us as soon as possible at:
contact@solyvenne.com
We cannot guarantee that an address can be changed after an order has entered fulfillment.
8. RISK DURING DELIVERY
Where applicable consumer law provides otherwise, those statutory protections will apply.
For consumers protected by European Union law, Solyvenne remains responsible for the goods until they are physically received by you or by a person designated by you, except where the consumer independently arranges delivery with a carrier not offered by Solyvenne.
9. RIGHT OF WITHDRAWAL — EUROPEAN UNION
If your purchase is covered by European Union consumer protection law, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.
This legal right is separate from Solyvenne's voluntary 30-day return policy.
Instructions regarding withdrawals, return shipping, and refunds are provided in our Return & Refund Policy.
Certain legal exceptions may apply, including for clearly personalized goods and other categories excluded by applicable law.
10. SOLYVENNE 30-DAY RETURN POLICY
In addition to applicable statutory rights, Solyvenne offers a voluntary 30-day return policy.
You have 30 days from receiving your order to request an eligible return.
Conditions and instructions are available in our Return & Refund Policy.
For change-of-mind returns under our voluntary return policy, return shipping costs are generally the responsibility of the customer.
11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order upon delivery.
If an item is damaged, defective, incorrect, or otherwise not in conformity with your order, contact us as soon as possible at:
contact@solyvenne.com
Please provide your order number and, where appropriate, photographs showing the issue.
Your statutory consumer rights remain fully applicable.
12. LEGAL GUARANTEE
Consumers protected by European Union consumer law benefit from a minimum two-year legal guarantee for new goods.
If a product is defective, does not conform to the contract, or does not correspond to its advertised characteristics, you may be entitled to remedies provided by applicable law.
Depending on the circumstances, these remedies may include:
- repair;
- replacement;
- price reduction;
- refund.
The legal guarantee exists independently of any commercial return policy or voluntary guarantee offered by Solyvenne.
Nothing in these Terms of Sale limits or excludes rights that cannot legally be waived.
13. REFUNDS
Approved refunds are issued to the original payment method unless otherwise required by law.
Processing times may vary depending on your bank or payment provider.
Further information is available in our Return & Refund Policy.
14. CUSTOMS AND IMPORT CHARGES
For international orders, customs duties, import taxes, or other charges may apply depending on the destination.
Where Solyvenne collects such charges directly at checkout, they will be displayed before payment.
Where charges are imposed independently by local authorities and are not collected by Solyvenne, they may remain the responsibility of the customer, subject to applicable law and the terms presented at checkout.
15. CUSTOMER RESPONSIBILITIES
You agree to provide accurate and complete information when placing an order.
You must not use the Solyvenne website or checkout process for fraudulent, unlawful, or abusive purposes.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the store.
16. INTELLECTUAL PROPERTY
Unless otherwise stated, the Solyvenne name, branding, website content, photographs, graphics, designs, text, and other original content are owned by or licensed to Solyvenne.
They may not be copied, reproduced, distributed, or commercially exploited without prior authorization, except where permitted by law.
17. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Solyvenne is not responsible for losses resulting solely from circumstances outside our reasonable control, subject to any mandatory consumer protections that apply.
Nothing in these Terms affects statutory rights relating to defective products, product safety, non-conformity, personal injury, fraud, or any other liability that cannot legally be excluded.
18. PERSONAL DATA
Personal information collected in connection with orders is processed in accordance with our Privacy Policy.
For more information about how personal data is collected, used, stored, or shared, please refer to our Privacy Policy.
19. CUSTOMER SERVICE AND COMPLAINTS
If you have a question or complaint regarding an order, please contact:
contact@solyvenne.com
We will make reasonable efforts to resolve complaints directly with you.
20. CONSUMER MEDIATION
If you are a consumer and a dispute cannot be resolved directly with Solyvenne after a prior written complaint, you may have the right to use a consumer mediation service free of charge.
Solyvenne's designated consumer mediator:
[MEDIATOR NAME]
Website:
[MEDIATOR WEBSITE]
Address:
[MEDIATOR POSTAL ADDRESS]
The consumer must first attempt to resolve the dispute directly with Solyvenne before referring the matter to the designated mediator.
21. APPLICABLE LAW
These Terms of Sale are governed by French law.
However, if you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections provided by the laws applicable to you.
22. CHANGES TO THESE TERMS
We may update these Terms of Sale from time to time to reflect changes to our business, services, policies, or legal obligations.
The version applicable to your purchase is the version in effect when your order is placed.
23. CONTACT
If you have any questions about these Terms of Sale, please contact:
contact@solyvenne.com
Solyvenne