Refund policy
Last updated: September 15, 2026
At Solyvenne, we want you to feel confident when placing your order.
We offer a 30-day return policy, subject to the conditions below.
30-DAY RETURN POLICY
You have 30 days from the date you receive your order to request a return.
For returns made under our voluntary 30-day return policy, the item must be returned in its original condition, unworn or unused, with any original tags attached and, where reasonably possible, in its original packaging.
Proof of purchase may be required.
To request a return, please contact us at:
contact@solyvenne.com
Please do not send any item back before contacting us.
If your return request is accepted, we will provide instructions on how and where to send your package.
Items returned without first requesting a return may not be accepted.
RETURN SHIPPING
For standard returns, change-of-mind returns, or returns made under our voluntary 30-day return policy, the customer is responsible for the cost of returning the item.
We strongly recommend using a tracked shipping service and keeping proof of postage until your refund has been completed.
Solyvenne cannot be held responsible for return parcels that are lost in transit before reaching us.
If your item is defective, damaged, incorrect, or otherwise not in conformity with your order, please contact us before returning it.
In these cases, Solyvenne will provide appropriate return instructions and will cover the applicable return shipping costs in accordance with applicable consumer law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at:
contact@solyvenne.com
Please include:
- your order number;
- a description of the issue;
- clear photographs of the item and, where relevant, the packaging.
We will review the issue and provide an appropriate solution.
Depending on the circumstances, this may include a replacement, repair, refund, or other remedy available under applicable consumer law.
Your statutory consumer rights are not affected by this policy.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
- products made to order or clearly personalized;
- gift cards, except where required by applicable law;
- products that cannot legally be returned for health, hygiene, safety, or other statutory reasons where the relevant conditions have been met.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Items purchased during a promotion or at a discounted price remain subject to applicable statutory consumer rights and may still qualify for return under this policy where the other eligibility conditions are met.
EXCHANGES
If you would like a different item, the simplest option is to request a return for the original item and, once appropriate, place a separate order for the replacement item.
If the item you received is defective, damaged, or incorrect, please contact us before placing a new order so we can review the issue.
EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
If your purchase is covered by European Union consumer protection law, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason.
This statutory right exists independently of our voluntary 30-day return policy.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable 14-day period by contacting:
contact@solyvenne.com
After notifying us, the goods must be returned without undue delay and, in any event, no later than 14 days after you communicate your decision to withdraw.
You are responsible for the direct cost of returning the goods under the statutory right of withdrawal, unless Solyvenne agrees otherwise or applicable law requires us to cover those costs.
You may inspect the goods to the extent reasonably necessary to determine their nature, characteristics, and functioning.
You may be responsible for any reduction in value resulting from handling beyond what would reasonably be permitted when examining the goods in a physical store.
Certain exceptions to the statutory right of withdrawal may apply, including to goods that are clearly personalized and other categories excluded by applicable law.
RETURN ADDRESS
Please do not return any item before contacting us.
Once your return request has been reviewed and accepted, Solyvenne will provide you with the appropriate return address and detailed return instructions by email.
Items sent to an address without prior return authorization may not be accepted.
To request a return, please contact:
contact@solyvenne.com
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
For returns made under our voluntary 30-day return policy, please allow up to 10 business days after approval for us to process your refund.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
EU STATUTORY WITHDRAWAL REFUNDS
For returns made under the European Union statutory right of withdrawal, eligible refunds will be processed within the legally required timeframe.
Where applicable, the refund will include the price paid for the returned goods and the cost of the least expensive standard delivery method originally offered for the order.
Additional delivery costs resulting from choosing a more expensive delivery method, such as express shipping, are not required to be refunded.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.
REFUNDS FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If an item is defective, damaged, incorrect, or otherwise not in conformity with your order, please contact us before returning it.
Where required by applicable law, Solyvenne will provide the appropriate remedy without additional cost to you, including applicable return shipping costs.
CONTACT
For any questions regarding returns, exchanges, damaged items, or refunds, please contact:
contact@solyvenne.com
Solyvenne