Terms of service
Last updated: September 15, 2026
Welcome to Solyvenne.
These Terms of Service govern your access to and use of the Solyvenne website, including any content, features, products, services, and functionality made available through the website.
By accessing or using our website, you agree to these Terms of Service.
If you do not agree with these terms, please do not use the website.
1. ABOUT SOLYVENNE
Solyvenne is an online jewelry brand.
The website and online store are operated by the business identified in our Legal Notice.
For customer service inquiries, please contact:
contact@solyvenne.com
2. ONLINE STORE
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services.
Purchases made through the website are also governed by our:
- Terms of Sale;
- Shipping Policy;
- Return & Refund Policy;
- Privacy Policy.
3. ELIGIBILITY
By using this website or placing an order, you confirm that you have the legal capacity required to enter into a binding agreement under the laws applicable to you.
If you are using the website on behalf of another person or organization, you confirm that you are authorized to do so.
4. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that the information provided on our website is accurate and up to date.
However, product descriptions, availability, prices, photographs, colors, dimensions, and other information may occasionally contain errors or inaccuracies.
We reserve the right to correct errors, update information, or modify content where appropriate.
Any corrections affecting an existing order will be handled in accordance with applicable consumer law.
5. PRODUCT IMAGES
We aim to represent our jewelry as accurately as possible.
However, product colors and appearance may vary slightly depending on:
- lighting conditions;
- photography;
- screen settings;
- device displays;
- natural or manufacturing variations where applicable.
These minor visual differences do not limit any rights you may have where an item is defective or materially different from its description.
6. ACCOUNT INFORMATION
Certain features of the website may allow you to create or use a customer account.
You are responsible for:
- providing accurate information;
- maintaining the confidentiality of your login credentials;
- restricting unauthorized access to your account.
Please contact us if you believe your account has been accessed without authorization.
7. PROHIBITED USES
You may not use the website:
- for unlawful or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property or other rights;
- to transmit malicious software, viruses, or harmful code;
- to attempt unauthorized access to the website or associated systems;
- to interfere with the security or operation of the website;
- to collect or misuse personal information belonging to others;
- to impersonate another person;
- to submit false or misleading information;
- to use automated systems in a manner that disrupts or abuses the website.
We may restrict access to the website where necessary to protect our customers, our business, or our systems.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the Solyvenne name, branding, logos, website design, text, graphics, images, product photographs, videos, and other original content are owned by or licensed to Solyvenne.
You may use the website for personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify, sell, license, commercially exploit, or republish our content without prior authorization, except where permitted by applicable law.
9. THIRD-PARTY SERVICES
Our website may rely on third-party services, including payment providers, delivery carriers, analytics services, marketing platforms, review providers, and Shopify applications.
Third-party services may be governed by their own terms and privacy policies.
Solyvenne is not responsible for the independent practices of third parties, except where responsibility cannot legally be excluded.
10. THIRD-PARTY LINKS
The website may contain links to websites or services operated by third parties.
These links are provided for convenience.
We do not necessarily control or endorse third-party websites and are not responsible for their content, availability, or privacy practices.
You should review the applicable terms and policies before using third-party services.
11. CUSTOMER CONTENT AND REVIEWS
Where the website allows you to submit reviews, feedback, photographs, comments, or other content, you are responsible for ensuring that your submission:
- is accurate and lawful;
- does not infringe third-party rights;
- does not contain abusive, defamatory, fraudulent, or misleading content.
By voluntarily submitting content for publication, you grant Solyvenne a non-exclusive right to use, display, reproduce, and publish that content for purposes connected with operating and promoting the store, subject to applicable law.
You retain ownership of your original content.
12. FEEDBACK
If you voluntarily provide ideas, suggestions, or feedback regarding Solyvenne, we may use that feedback to improve our products, services, or website.
Nothing in this section transfers ownership of your personal information, which remains governed by our Privacy Policy.
13. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly.
However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
- maintenance;
- technical issues;
- platform outages;
- security updates;
- circumstances outside our reasonable control.
14. CHANGES TO THE WEBSITE
We may modify, update, suspend, or discontinue parts of the website where reasonably necessary.
We may also add or remove products, features, or services.
Any changes affecting confirmed customer orders remain subject to applicable consumer law and our Terms of Sale.
15. DISCLAIMER
We make reasonable efforts to provide a secure and reliable online shopping experience.
However, to the extent permitted by law, we cannot guarantee that the website will always be completely free from interruptions, technical errors, or security issues outside our reasonable control.
Nothing in these Terms excludes any guarantee, warranty, or consumer right that cannot legally be excluded.
16. LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes liability where doing so would be prohibited by law.
In particular, nothing limits your statutory rights relating to:
- defective or non-conforming goods;
- consumer protection;
- fraud;
- personal injury;
- product safety;
- any other liability that cannot legally be excluded.
To the extent permitted by law, Solyvenne is not responsible for indirect losses resulting solely from improper use of the website or circumstances outside our reasonable control.
17. INDEMNIFICATION
To the extent permitted by applicable law, you may be responsible for losses or damages caused by your unlawful, fraudulent, or abusive use of the website.
Nothing in this section limits statutory consumer rights.
18. PERSONAL DATA
The collection and processing of personal information through the website are governed by our Privacy Policy.
Our Privacy Policy explains how information may be collected, used, stored, and shared.
19. COOKIES AND TRACKING TECHNOLOGIES
The website may use cookies and similar technologies for purposes such as:
- essential website functionality;
- remembering preferences;
- analytics;
- fraud prevention;
- marketing, where permitted.
Where required by law, consent will be requested before non-essential cookies or tracking technologies are used.
Please refer to our Privacy Policy and cookie settings for additional information.
20. TERMINATION
We may restrict or terminate access to the website where there is a reasonable basis to believe that these Terms have been seriously violated, including in cases of fraud, abuse, or security threats.
Termination does not affect rights or obligations arising from orders already placed, subject to applicable law.
21. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. WAIVER
If Solyvenne does not immediately enforce a provision of these Terms, this does not necessarily constitute a waiver of that provision or of our right to enforce it later.
23. GOVERNING LAW
These Terms of Service are governed by French law.
If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable law.
24. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will be published on this page together with the date of the most recent update.
25. CONTACT
For questions about these Terms of Service, please contact:
contact@solyvenne.com
Solyvenne